We react quickly to the trends and successfully provide products to suit our customers’ individual style.
Our Customer Services team are on hand to resolve any issue you may have and you can make a complaint through any contact method. You’ll find our full contact details here. *CONTACT US*
We try to resolve complaints within 7 days but where we need to conduct a more detailed investigation, it may take a little longer. However, we’ll always keep you updated with what’s going on.
We aim to take a fair and reasonable approach to all complaints but if you’re unhappy with either our decision or service at any point, please let us know and we’ll escalate your complaint to a more senior team member for a full and independent review.