Frequently Asked Questions
Order and Payment
Can I add more products to my existing order
You can go back and add items to your shopping bag at any time while you’re shopping – until you complete your order by clicking the Place Order button. Once you’ve done this, we immediately jump into action to get your order ready, so if you’ve forgotten anything you’ll need to make a new order.
Can I change my delivery address after I’ve placed an order?
You can’t change your delivery address for an order you’ve already made. If you wish to change your delivery address you can get in touch with us on [email protected]
Can I cancel my order?
It’s fine if you change your mind and decide you don’t want what you’ve ordered. You can mark us a text/email on 9810156644/ [email protected] to let us know. There are two sets of guidelines we follow:
- If the order has not been shipped – We will cancel the order immediately.
- If the order has been shipped – We might not always be able to cancel immediately.
Do you re-stock items that are sold out?
We have over 50 new items available online each week, so we don’t often re-stock items once they’re sold out. With so many new, exciting items coming into stock all the time, we’re sure you’ll find a new favourite. Just make sure to grab it when you see it, so you don’t miss out!
How do I use a promotional code?
It’s super easy to use a promotional code. When you are ready to checkout, click on your shopping bag and enter your promo code into the box marked ‘Enter Coupon Code’. You can find this box just underneath the list of items in your bag.
Once you have entered the code, click ‘apply’ and continue to checkout.
Please Remember: Most of our codes are unique and will only work once. Make sure you only apply the code to your shopping bag when you are ready to checkout otherwise it might expire before you get a chance to use it. Only one code can be used per order.
Why is my promotion code not working?
Spaces: While using a promo code please make sure there is no space at the end or beginning of the promo code on the Enter Coupon Code box.
Do not use promo code on a sale items: Promo codes are only valid on full-priced items.
Which currencies and payment methods can I use?
You can pay using Indian Rupee (INR). We accept all major credit and debit cards, including Visa, MasterCard and American Express. We also accept Cash on delivery.
My debit/credit transaction is showing but I haven't received my order confirmation
Don’t worry, your order confirmation email is on its way.
If you’ve paid by credit or debit card
How do I know my payment is secure?
We use the Verified by Visa and MasterCard SecureCode schemes to help stop unauthorised purchases with your debit or credit card.
Delivery and Returns
Where do you deliver? What's the cost? How long does it take?
Can I track my order?
You can track your order on the link emailed / Texted to you with shipping information.
My delivery hasn't arrived yet
If your order hasn’t arrived by the expected delivery date, contact us and we’ll see what’s going on.
Have your order confirmation number and item details handy when you call.
What is your Returns Policy?
We hope you will be delighted with everything you have bought from us, but if you change your mind for any reason, we are happy to refund any unsuitable items in perfect condition within 7 days of purchase.
All refunds will be issued to the original method of payment and in the original tender currency.
How can I return my items?
If you change your mind and want to return something to us, please send it to the below address
12, community center
Mayapuri Industrial Area, Phase 1
New Delhi 110067
All returns are at your own cost.
How long will my refund take?
We aim to process refunds within 5 working days from when we receive your return. Once we’ve done this, we’ll authorise your payment provider to release the money back into your account.