The products are your responsibility until they reach our warehouse.
You will be responsible for the cost of returning the products to us by post. We recommend that you use a postal service that insures you for the value of the products you are returning and you should keep proof of postage.
We will refund the full price you paid for the products, using the same method you used to pay for them. No exchanges can be made through our warehouse (this is because we cannot guarantee stock levels due to expected high turnover of styles).
Your right to cancel
Customers have a legal right to cancel orders bought online:
You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 7 days after the day on which you receive the goods or services.
Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
If you wish to exercise your right of cancellation, you are obliged to retain possession of the products and take reasonable care of them.
To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. You can cancel by using the Contact Us form
If you decide to cancel, you should return the products to us at your cost within 7 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 7 days after the day we receive back from you any products supplied.
Your right to cancel
If you want to return or exchange your products, you must take reasonable care of them and they should be returned to us in their original condition, which means that:
You can open the packaging to look at and try on the products as you would in our stores.
You must not try on the products wearing strong perfume/aftershave or a deodorant which may leave scent or marks on the products.
Hygiene strips must not be removed from any products (for example, swimwear).
Tags should not be removed from products.
The original packaging should be retained and returned.
If you fail to take reasonable care of the products before returning them to us, you may have to compensate us. For health and hygiene reasons all briefs and pierced jewellery are non-refundable and cannot be returned.